Omotenashi : A heart felt welcome

Omotenashi is a word you have to translate with your heart. It is a subtle connection in which trust, pleasure and respect are interwoven in an approach steeped in a natural sense of deference.

There is no single definition of Omotenashi.

The devotion to Clients is the substance of SHISEIDO spas' philosophy. It is inspired by the hospitality ritual practised during a tea ceremony. This oriental custom requires the total devotion of the hostess to their Clients. From the decoration of the area to the gestures directed at others, the setting for the treatment brings into play all the subtlety of an exquisite approach to the art of receiving guests.